Reduced costs
and time by 30%
Shaved 4 days off
time-to-resolution
Able to save 200
hours a day globally
BUILT FOR HIGH-PERFORMANCE SERVICE TEAMS
Our apps help Service & Support teams to transform their productivity by deploying intelligent automation and advanced case routing systems to Salesforce. Key features and benefits include:
FEATURE | BENEFIT |
Intelligent case assignment | Eliminates manual assignment processes, frees up time/capacity |
Skills-based routing | Ensures the right agent is working on the right case at the right time – for maximum performance |
Active shift management | Monitors current (and future) agent availability to minimize or eliminate queues |
Automated load-balancing | Spreads the workload evenly to maximize productivity and fairness |
Automated reassignment | Reassigns neglected leads & opportunities to maintain throughput and productivity |
Enterprise-level rule-sets | Deploy multiple schedulers to enable different teams/territories to roll-out bespoke assignment systems |
Dynamic volume control | Respond to demand peaks and troughs by switching to different distribution models dynamically |
Q-assign comes with a 100% guarantee. We’re so convinced that it will transform your business, that we will offer qualified prospects* a free trial.
Over the course of your 30-day trial we’ll continuously improve your solution, fine-tuning it to optimize productivity and performance. If, after 30 days, the value and ROI is not proven, we’ll extend the trial. If you are still not convinced then you can walk away, with nothing to pay. Our pre-sales consultancy services are completely free of charge.
Our free 30 day trial is available to any company looking to deploy a minimum of 20 licenses*. It is a fully managed trial which comprises:
- A discovery workshop to discuss business requirements
- Full working product with all features enabled
- 50 free licenses
- A fully managed Proof of Concept (POC) trial
- Hands-on support with installation and configuration
- Free product training
TESTIMONIAL
ERIC ANDERSON
State of California